WAN Network Operations Engineer (f/m/d)

WAN Network Operations Engineer (f/m/d)

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

Your job:

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• Provide support during and after project implementation, including troubleshooting issues
• Managing the L3 level of incident escalation beyond the help desk and Tier 2 support as last stop shop for customer incidents (Tier 3 support)
• Supporting change planning and automated or manual execution where necessary
• Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs
• Monitor performance and capacity of network against SLA target levels and trigger necessary activities proactively
• Respond to alerts/tickets
• Perform software or hardware upgrades as required
• Maintain documentation and contribute to improvement of the internal knowledge base

Your profile:

• Minimum 4-6 years of data center network infrastructure experience
• Solid understanding of the TCP/IP protocol suite
• Ability to implement, administer, and troubleshoot network infrastructure devices
• Solid Experience in supporting switching & routing fabrics, firewalls, routers, switches and loadbalancers
• Strong knowledge across vendor network operating systems (e.g. IOS-XE, NXOS, IOS-XR, eOS,)
• Strong knowledge of data center network technologies (Cisco ACI, VXLAN, EVPN, BGP, MPBGP, HSRP, VRRP, OSPF, ISIS, VLAN, VRF, etc.)
• Experience with network automation (Ansible, Python or other scripting languages)
• Experience with GitHub, Ansible, Grafana, Prometheus
• Strong analytical and problem-solving skills
• Knowledge of DevOps and Agile methodology
• Self-starter, able to work independently but comfortable working in a team environment
• Strong verbal and written communication skills, Command of the English language Beneficial
• Network security knowledge experience
• Prior experience in supporting OpenStack environments
• Prior work experience in Sovereign environments (e.g. for public sector or regulated industries)

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We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.