Business Systems Analyst - Healthcare/Pharmacy

Business Systems Analyst - Healthcare/Pharmacy

Contract duration: initially 12 months

Location: Dublin (hybrid working)

Pay: €490 – 618/day (PAYE/Ltd Umb)

We are looking for a passionate and experienced Business Analyst to join our Pricing and Data tools product development team and help drive the success of our products and services.

The client is a dynamic and innovative company dedicated to delivering high-quality health products and services. We are looking for a passionate and experienced Business Analyst to join our Pricing and Data tools product development team and help drive the success of our products and services.

Job Description:

Responsibilities:

• Act as the primary point of contact for all product-related queries and issues flagged by the end users
• Collaborate with the business and development teams to manage queries through to closure
• Monitor and report on issues raised to ensure they are addressed within agreed SLAs
• Collaborate with the business and development teams to ensure successful completion of UAT by highlighting any defects/issues to the team before deployment
• Assist with performing UI testing of new functionality or product updates
• Coordinate and facilitate sessions post roll out to ensure successful adoption of the new tool/functionality
• Collaborate with the Product Manager and communicate the release notes following each release
• Create and own product documentation including FAQs, SOPs and User Guides while applying user-centric language

Requirements:

• Excellent communication, collaboration, and leadership skills.
• Bachelor’s degree in business, Computer Science, or a related field.
• Proven experience as a Business Systems Analyst in an Agile environment.
• Strong understanding of Agile methodologies and principles.
• Ability to prioritize and manage multiple tasks effectively.
• Experience with product/project management tools (e.g., Confluence, Rally/Jira, Aha, etc.).
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment.

Preferred Qualifications:

• Certified Business Analyst/Project Manager or similar.
• Experience with data products and services.
• Familiarity with UX/UI design principles.
• Healthcare/Pharmacy experience.