Network Engineer - L2

Manpower Singapore

Singapore · Full-time · Mid-Senior

Roles & Responsibilities

Installation, Addition, Change, Move

Activities performed in customer's sites;

Includes Technical site survey, Wifi passive site survey, Site preparation, Staging

Installation, support on migration, and Day 1 onsite support.

Installation involving rack/stack, and input of basic configurations for remote access.

Equipment include routers, LAN switches, Wireless LAN, firewall, etc.

Brand/Manufacturer include CISCO, Meraki, Huawei, Palo Alto, Aruba, Fortinet, UPS, Microsoft, etc.

Maintenance

Provide on-call services on the company support call

On-standby support with SLA 7*24*4.

Replacing any field replaceable units required and returning the equipment to normal operational condition;

Installing requested engineering changes, or any required software.

Re-packing of returning equipment for RMA return.

Key Responsibilities

Monitor and maintain IT infrastructure to ensure optimal performance.
Provide first-line support for incidents and service requests in alignment with SLAs.
Investigate, troubleshoot, and resolve low-complexity technical issues.
Escalate complex incidents to higher-level support teams when necessary.
Contribute to project work as needed to support team objectives.

Preferred Qualifications

CCNA Certification or equivalent Level 2 Network certification.
3-5 years of experience.
Strong internetworking skills.
Ability to understand technical documents and follow instructions.
Basic command of English

Gurram Sravanthi EA License No.: 02C3423 Personnel Registration No.: R2197596

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Key Skills

Ranked by relevance

lan palo alto firewall switches wireless fortinet routers aruba ccna sla

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