Onboarding Specialist

HATCH

https://www.usehatchapp.com/

HR Onboarding Specialist

New York City-On Site

About Our Company:

Hatch empowers sales and service teams to build AI agents that don’t merely assist behind the scenes; they interface directly with customers out in the wild, elevating the customer experience while freeing up human agents for more gratifying and impactful work. Backed by Y Combinator and top-tier investors like Bessemer and NextView, we’re scaling fast, doubling revenue year over year, and are constantly raising the bar for what it means to be category leader in AI for customer engagement.

About Our Culture:

At Hatch, speed is our superpower—we move fast, cut through noise, and get things done. We solve problems by running straight at them. Mistakes happen, and that’s fine—what matters is how quickly we learn and adapt. We trust each other to aim high and do great work, but we verify to make sure we're all aligned. A-players thrive here because they’re pushed to grow, challenged to think differently, and expected to bring real curiosity and initiative to the table—every single day.

About Your Role:

The HR/Onboarding Specialist will play a key role in providing administrative support to the Talent and Leadership team by managing the end-to-end onboarding process for new employees. This is an entry-level position ideal for someone looking to grow a career in Human Resources while gaining hands-on experience in onboarding, employee experience, and HR administration.

Key Responsibilities:

• Coordinate and facilitate the onboarding process for new hires, including scheduling orientation sessions, preparing onboarding materials, and ensuring completion of new hire documentation.
• Act as a point of contact for new employees to ensure a welcoming and informative onboarding experience.
• Maintain accurate and up-to-date employee records in HRIS and other systems.
• Assist with background checks, employment verification, and compliance documentation.
• Collaborate with IT, Facilities, and Hiring Managers to ensure new hires are set up with necessary tools and access.
• Support onboarding/off boarding procedures and employee data updates as needed.
• Participate in continuous improvement of onboarding and HR processes to enhance employee experience.

What We're Looking For:

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent work experience).
• 1–3 years of experience in an HR support or administrative role, preferably in onboarding or employee services.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Experience with HRIS or onboarding systems is a plus.
• Eagerness to learn and grow within the HR field.

Nice to Have:

• Experience with systems like Gusto, Ashby, or similar.
• Knowledge of New York City or New York State labor laws and HR best practices.
• Recruiting/Talent experience

What We Offer:

• Competitive salary
• Hybrid work environment (4 days/week in our NYC office)
• Medical, dental, and vision benefits
• 401(k) plan
• Flexible PTO
• Opportunity to build at the ground floor of a high-growth company
• Not offering sponsorship

Compensation:

• $60-80K Annually, DOE

Why Hatch:

• Shape the future of AI-driven customer service
• Build alongside founders and leaders who value speed, ownership, and ambition
• Solve hard problems and see the impact on real businesses and customers