Service Reliability Engineer

Netology AB is a young IT consulting company based in Gothenburg, specializing in delivering talented consultants to our clients. We pride ourselves on our fresh perspectives, agile approach, and close partnerships that drive innovation and ensure reliable operations.

As a Service Reliability Engineer Consultant, you will:

• Ensure Availability & Reliability
• Lead 24×7 operational support and incident management to maintain high service uptime across client's solutions.
• Partner with DevOps Teams
• Collaborate closely with development and operations teams to embed reliability best practices throughout the service lifecycle.
• Process Development
• Design and optimize operational processes—including incident, problem, change, and event management—to improve responsiveness and reduce mean time to resolution (MTTR).
• Drive Proactive Improvements
• Identify system bottlenecks, propose automation initiatives, and implement enhancements to prevent future incidents.
• On-Call Rotation
• Participate in a rotating on-call schedule (approximately every 5–6 weeks) to promptly address critical alerts and support tickets.

Must-Haves

• Proven experience in supporting 24×7 availability services
• Strong knowledge of ITIL frameworks (incident, problem, event management)
• Hands-on customer support experience, adept at both technical troubleshooting and stakeholder communication
• Fluent in English (written and verbal)

Nice-to-Haves

• Familiarity with Agile methodologies (Scrum, Kanban)
• Experience with AWS or equivalent cloud platforms (Azure, GCP)
• Scripting and automation skills (Python, Bash, Terraform, etc.)
• Proficiency with observability tools (CloudWatch, Grafana, Datadog, Prometheus)

• Analytical Problem Solver: You dissect complex issues and craft resilient solutions.
• Innovative & Curious: You stay up-to-date on emerging technologies and best practices.
• Collaborative: You communicate clearly, foster teamwork, and mentor peers.
• Adaptable: You excel in fast-paced, evolving environments and welcome change.
• Ownership-Driven: You take pride in your work and deliver to high standards.