Service Desk Analyst (Dutch)

Role: Service Desk Analyst (Dutch)

Type: 1-Year Fixed Term OR Permanent

Location: Amsterdam, Netherlands

Work Mode: Onsite

Language Requirements: Dutch (primary, verbal and written), English, French (optional)

Start Date: Immediate

Openings: 2 positions

We are looking for experienced Service Desk + Deskside Support Analysts for our Amsterdam office. This is a fully onsite role ideal for candidates with 4+ years of technical support experience and strong Dutch language skills. You will support end-users with incident management, hardware troubleshooting, and IT onboarding/offboarding.

• Handle calls, tickets, and walk-ins, offering 1st-line IT support.
• OS and application troubleshooting (Windows/iOS), patching via SCCM/Intune.
• Desktop, laptop, kiosk, server, and network hardware troubleshooting.
• Manage Active Directory (AD), DNS, DHCP, and Group Policies.
• Support onboarding/offboarding, IT asset allocation.
• Document SOPs and maintain the knowledge base.
• Perform daily floor walks; support vendor coordination and RCA documentation.
• Occasional travel (Netherlands/France) required.

• 4+ years in Service Desk / Deskside support roles.
• Strong understanding of AD, DNS, DHCP, SCCM/Intune.
• ITIL knowledge preferred.
• Fluent Dutch (verbal and written) is mandatory.
• Excellent English; French is a plus.
• Strong customer service and troubleshooting capabilities.