Move Management Program Manager

APAC Move Add Change (MAC) Lead

Essential Duties And Responsibilities

The APAC MAC Lead works as part of a facilities team, their main function will be to coordinate the logistics of people/desks movements within the organisation, with detailed planning and flawless execution whilst also supporting the larger facilities team in its day to day operation, responsible for the following typical activities:

Work with the Client to manage and plan general desks moves (from individual to medium and large office moves).
Manage the MAC team across APAC to ensure a consistent delivery of services.
Manage local key stakeholders/EA’s and suppliers.
Prepare accurate MAC statistics/reports.
Supervise or where necessary perform moves to minimize impact to business.
Communicate clearly and professionally with business stakeholders, handle general internal queries, clarify concerns and identify solutions.
Maintain discretion and confidentiality with regards to all discussed MAC plans and dealings.
Generate and manage headcount forecasts with extreme accuracy.
Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
Liaison with business and POC for shift updates across APAC where applicable.
Demonstrate responsiveness and creativity in finding solutions for service delivery
Ensure appropriate follow up with customers and updates in SpaceView
Seek to continuously improve processes, systems and overall client satisfaction
Handle & resolve MAC related Tasks promptly and accurately, provide timely responses and manage overall traffic.
Regularly work with external contractors, e.g. cleaning, IT, & engineers
Resolve problems associated with MAC requests including: permits, cleaning, parking, conference rooms, interior furnishings, fixtures and equipment.
Liaise with the client during the MAC to proactively action any last-minute requests
Manage assets – addition/removal/ordering of furniture and special equipment.
Assign desks for new hires in close liaison with relevant internal Clients.
Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business.
Work with the internal Task system to support facilities team in closing out tasks to SLA/KPI’s.
Work as part overall FM team on facilities related tasks
Ad hoc duties from time to time to support the rest of the facilities team

Skills

Experience in a hands-on role working within an MAC, events and facilities environment
Outstanding customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to multitask and work without direct supervision
Proficient in MS Office applications, and possess excellent written and verbal communication and people skills
Ability to read and analyze floor plans/drawings/Space View
EHS awareness
Previous experience of working in a fast-paced, multi-national environment

Experience

Minimum of 7 years in related role, in particular within a facilities, MAC and customer environment
Must be able to demonstrate flexibility in relation to type of works carried out and availability

Move Management Program Manager

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