Analyst - Card Operations

|Analyst: Card Operations

Al Etihad Payments empowers employees to work in an environment that best promotes their productivity and well-being, while providing high-quality workplace and fantastic professional experience.

|Get to Know Us

Al Etihad Payments is the UAE’s designated retail payments entity, dedicated to developing and operating world-class infrastructure, standards, and solutions for the UAE Economy. Al Etihad Payments is a subsidiary of the Central Bank of the UAE, strongly supported by the UAE Government.

Our employees are committed to work with licensed financial institutions and other payment service providers to foster innovation and deliver excellent financial services to all in the UAE, efficiently and without friction.

Al Etihad Payments supports the government’s objectives of a cashless society, national digitization, and the Central Bank of the UAE objective of being a top ten central bank globally.

|Our Culture

We are a collaborative, diverse and passionate group of individuals that works as one team. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across the payment’s ecosystem!

|About the role

Analyst Cards Operations is responsible for supporting cards operations, help desk management for participant banks, card issuers & acquirers, ATMs and ensure the timely resolution within the agreed SLAs. This role would require coordination with the technology department to ensure the smooth running of Jaywan operations and processes.

|What You’ll Do

• Provide support in day to day Card operations activities covering acquiring and issuer operations.
• Knowledge of ICS card operations for : Disputes Management, Card Account Reconciliation ,Card Scheme rules and Policies for Card present and E Com.
• Resolve scheme disputes within required SLA’s and provide timely responses to issuers and acquirers.
• Provie inputs in framing Scheme rules and Operating Processes for Card Schemes – Pre-Paid ,Debit ,Credit etc.
• Supporting operations team in the onboarding of the new Licence financial institute / Banks to Jaywan Scheme
• Coordinating with technology team in resolving help desk tickets and ensuring all systems are operational for the participant banks
• Provide support to Fastrack the resolution for L2 and L3 tickets
• Take proactive steps to analyse the issues that occur and put preventive measures in place
• Collecting relevant data from within the company and from participant banks and presenting to senior management teams
• Creating databases for data storage and future access
• Tracking the progress of operational changes that are implemented across the company through key performance indicators
• Conduct periodic health checks of the business continuity such as testing, monitoring and support

|Minimum Qualifications

• Degree in Business Administration or equivalent is preferred
• 5 years of experience in Card Operations – Merchant and Issuer Operations

|Technical and Behavioral Skills

• Proven experience of working on Card Accounting , Reconciliations, Scheme Charges and Disputes Management
• Ability to provide inputs to formulate Card Operating Procedures
• Should have track record of working in Card Operations in Banks/Issuing or acquiring Companies
• Consulting and project management expertise is a plus
• Strong analytical and problem-solving skills

|Preferred Qualifications

• Regional experience in the UAE is preferred;
• Proficiency in written and spoken Arabic is considered a strong asset.

|What you can expect from us

• Modern work environment with level of flexibility;
• Dynamic and motivated team of colleagues working towards achieving UAE National Objectives;
• Competitive compensation package, including annual bonus and additional benefits like child educational allowance and annual flight tickets (where eligible);
• Comprehensive health insurance coverage;