Customer Service Specialist

About Us

RedotPay is a cutting-edge Web3 payment company revolutionizing digital transactions through blockchain technology. We empower businesses and consumers with fast, secure, and decentralized payment solutions.

Responsibilities:

• Deliver high-quality customer support via live chat and email channels.
• Maintain up-to-date knowledge of the Crypto or credit card services and the broader financial market landscape.
• Efficiently manage and resolve customer inquiries and complaints, providing timely follow-up.
• Understand customer needs and relay valuable feedback to management.
• Actively identify and implement strategies to enhance team productivity and service quality.

Requirements:

• Diploma or above in any field.
• Relevant customer service experience (preferably in live chat).
• Prior experience in the financial services industry is preferred.
• Professional in oral and written communication in English, familiarity with Arabic, French, Spanish, and Portuguese will be preferred.
• Strong inclination towards the technology sector with a focus on personal and career development.
• Team player who is committed, self-driven, and responsive to client requests.
• Willingness to perform 5-day shift work, including weekends and public holidays.
• Immediately available is preferred.