Head of IT Service Management

About Commercial Bank Of Qatar

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job Summary

We are looking for Head of ITSM who will be responsible for the delivery of IT service management team, while focus on continual service improvement, building capability, productivity, creativity and efficiency.

Key Accountabilities / Responsabilities

• Helpdesk function including remote desktop management, Professional Support Services Level 1 and Level 2. E.g. Treasury/Dealing Room Support, CBFS Brokerage Support, Cable Management, Windows Patch Management, Vulnerability remediation in addition to the standard technology service requests and
• The IT Incident and Problem Management, managing Incident and Problem processes in CBQ P1 and P2. Lead high priority Incidents and Problems, Crisis situation. Coordinate the process of incident resolution and further investigation of the root cause within companies’ Problem management process.
• NOC Main escalation point of contact for the tasks assigned on NOC team.
• Develop, implement and manage technology change management including process, documentation,
• Develop, implement and manage Asset management
  
  

Key Competencies

• Data center operations & management
• Technical & End User Documentation
• Change & Release Management
• Leadership Skills
• Critical thinking
  
  

Qualifications, Experience

Required Qualifications:

• BS degree in Computer Science. Similar technical field of study or equivalent practical experience.
• ITIL Certification
  
  

Required Experience

• 7+ years of experience in Technology
  
  

Why Commercial Bank

• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
• A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective
  
  

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.

Disclaimer

We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.