People Operations Specialist

About Supy:

Supy is a cutting-edge inventory management platform that caters to multi-branch and enterprise restaurants. We help businesses reduce costs, cut waste, and maximize profits through real-time data, accurate insights, and automation. With a growing client base, Supy is rapidly expanding. We’re on the lookout for a driven and customer-focused Account Manager to join our team and help us scale.

Job Description:

We are looking for a People Operations Specialist who is passionate about making a real difference in employees' lives. If you bring empathy, structure, and follow-through to every stage of the employee experience, we want to hear from you. You will be the go-to person for team members, ensuring they feel welcomed, supported, and informed while keeping operations compliant and efficient behind the scenes.

What You’ll Do:

• Lead onboarding experiences that make new hires feel valued from day one
• Own the full employee lifecycle – contracts, promotions, exits, and transitions
• Act as a trusted resource for policies, benefits, and career milestones
• Administer local & global benefits like health insurance and employee support programs
• Partner with hiring managers to streamline recruitment processes
• Maintain HR systems and records with accuracy and compliance

Compliance & Administration (Core to the Role):

• Manage government & labor portal tasks (work permits, visas, personal data submissions)
• Prepare for labor audits and liaise with authorities
• Ensure offboarding meets legal and emotional standards (visa cancellations, payroll closure, benefits termination)
• Collaborate with Finance for payroll processing & final settlements
• Roll out HR policies that balance compliance with a people-first culture
• Stay ahead of evolving legal requirements and ensure best practices

Requirements:

• Bachelor’s degree in human resources, Business Administration, or related field (preferred).
• Proven experience in people operations, HR administration, or a similar role.
• Hospitality tech, ERP systems, or F&B industry experience is a plus.
• Strong understanding of employment laws, labor regulations, and compliance standards.
• Familiarity with government & labor portals for HR processes like work permits and visas.
• Proactive, self-motivated, and results-oriented mindset.
• High level of attention to detail and organization in handling employee records.
• Familiarity with G Suite (Google Workspace) and Slack for collaboration.
• Experience managing HR systems and applicant tracking platforms is a bonus.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for career growth and development.
• A dynamic and supportive work environment.
• The chance to be part of a growing company revolutionizing hospitality back-of-house operations.