HR Specialist / Operations II

We are seeking an experienced HR Specialist / Operations II with 5+ years of experience in HR management. This role will focus on building strong relationships, balancing corporate and client needs, and bringing your extensive HR expertise to a high-growth, global environment. You will collaborate effectively within a matrixed and cross-geo team environment.

Responsibilities

Job Description:

Manages through team leads and may directly manage support and lower-level professional employees to deliver operational objectives through others
Manage a team of employees in the Support track, but more rarely may manage lower-level Professional track roles (P1 and P2)
Provide direction based on established policies and practices
Identify opportunities for better work practices (e.g., to increase efficiency) and recommend them to more senior leaders
Manage and resolve escalated operational issues that arise from process flaws or changes to user requirements
Develop and manage routine operational plans, managing results against a timeline that is typically monthly
Focus is tactical, and decisions are made within policies, procedures, and precedents
Drive operational processes and maximize self-service opportunities
Organize and facilitate meetings, analyze metrics, and recommend innovative strategies
Manage escalations and ensure legislative updates are incorporated
Deliver continuous improvement and maintain knowledge databases

Minimum Qualifications

BA or BS degree in Human Resources, Business Administration, or related field.
5+ years of experience in HR Operations/Shared Services/HR Transformation
Transformational mindset and experience in process design
Exceptional customer service orientation and employee focus
HR compliance expertise and knowledge of HR policies, benefits, laws, and practices within the US, Canada, and Latin America
Experience with HR case management tools, Workday, and AI technology
Ability to build effective and inclusive teams
Excellent communication, facilitation, and organizational skills
Strong analytical proficiency and ability to work across large teams.

HR Specialist / Operations II

Key Skills

Related Jobs

HR Specialist

People Operations Specialist - Poland (m/f/d)

Scrum Master

Related Jobs

HR Specialist

People Operations Specialist - Poland (m/f/d)

Scrum Master

Cookie Settings