Global Service Delivery Manager

Role:

We’re looking for a Global Service Delivery Manager to lead and optimize our field service operations across international markets. In this role, you’ll oversee the end-to-end delivery of on-site and off-site technical services, ensuring consistent performance, operational efficiency, and exceptional customer experience.

In this role you will:

• Plan, control and implement international IT projects (operative and strategic)
• Optimize performance and delivery of project milestones
• Establish and maintain positive relationships with customers
• Have reposnsibility for profit and loss and project KPIs
• Analyze KPI trends and implement corrective measures
• Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets
• This role requires a stronger on-site presence (80% office work, 20% home office).

Requirements:

• Experience in field service delivery (onsite and offsite)
• Ability to deliver complex projects with multiple processes involved (incl. warehousing, logistics and field services)
• Process management skills
• Experience in interfacing with C-Level management
• Very good communication and presentation skills to communicate effectively with internal and external stakeholders
• Customer focus
• Negotiations skills would be an asset
• Need to travel (max 20% of the time)

Benefits:

• Buddy program
• Company events
• Food Allowance --> Net Allowance
• Health/ Medical insurance
• International job opportunities
• Life insurance
• Onboarding program
• Sport allowances/ Compensation

Be Part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.