Store Manager

Job Description

Position Objective:

The Store Manager is responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, and relaying customer and product feedback to relevant stakeholders. This role demands a strong blend of leadership, organizational skills, and in-depth knowledge of the fashion retail industry—preferably within the premium to luxury segment.

Key Responsibilities: Financial:

Drive the store team to achieve sales targets and store KPIs.

Ensure store shrinkage is maintained at less than 0.2% of the cost of sales.

Monitor and manage store expenses, budgets, and financial goals.

Process:

Conduct regular financial and stock audits.

Track, update, and communicate the store dashboard.

Maintain visual merchandising (VM) standards in the store.

Manage employee records, including leave, passport documentation, performance, conduct history, and roster.

Oversee day-to-day operations, including opening and closing procedures.

Set and achieve sales goals; analyze performance metrics and implement improvement plans.

Conduct regular team meetings to communicate expectations and provide feedback.

Ensure compliance with company policies and procedures.

Maintain regular communication with higher management on store performance and challenges.

Manage back-store operations and merchandise replenishment.

Implement security protocols to safeguard staff and inventory.

Recruit, train, and develop a high-performing sales team.

Customer:

Drive the team to achieve Club Apparel membership goals, Net Promoter Score (NPS), and Daily Store Experience Survey (DSES) targets.

Build and maintain relationships with mall management.

Liaise with backend support teams to coordinate store-related activities.

Address customer concerns promptly and professionally, aiming to exceed expectations.

Manage employee performance and conduct effectively.

Learning & Development:

Continuously upgrade personal and team skills; develop future store managers.

Identify team skill gaps and create structured training interventions.

Conduct onboarding and continuous product knowledge sessions.

Desired Experience and Qualifications:

Gender: Female candidates only

Language: Fluent in Arabic (spoken and written)

Industry: Preferably from premium to luxury fashion retail background

Experience: Minimum 5+ years of progressive experience in customer-centric retail roles with strong store and team management exposure

Proven track record of achieving and exceeding store KPIs and sales targets

Strong leadership, communication, and problem-solving skills

Bachelor's degree in Business Administration, Retail Management, or related field preferred

Deep understanding of store KPIs and their operational impact