SEC Specialist (Security Support)

Our Security Excellence Center is looking for SEC Specialist, who will be responsible for daily operations during shifts. We are looking for someone experienced in supporting 24/7, managing information, working in a global environment. The SEC team provides security solutions for all IDEMIA's offices, all around the world, coordinates efforts to protect people, property and information across sites. They are the people who you hear first, when you press the button to enter the office :)

Role Responsibilities

• Overseeing and actively participating in daily operations activities;
• Supervise all activities and provide support to team when needed;
• Coordinate event management: supervise and coordinate daily event log, prioritization, and response;
• Coordinate technical and operational support;
• Provide customer service;
• Supervise and provide proper documentation: accurately document each request and update knowledge base articles;
• Escalations: identify complex issue to follow and lead escalations;
• Security and other system monitoring: track system performance and escalate if necessary;
• Compliance: adhere to policies and procedures. 

Qualifications

Education:

• Bachelors degree in Computer Science, IT, or related field.

Experience: 

• previous experience in customer support, data operations, service desk for 2+ years;

Skills: 

• Strong technical skills;
• Excellent communication, organizational and interpersonal skills;
• Ability to work calmly under pressure whilst dealing with multiple issues
• Familiarly with ticketing systems, ITIL practices;
• Ability to manage multiple tasks and prioritize requests;
• Knowledge of operating systems and office application;
• Basic understanding of networking protocols and IT infrastructure is an advantage;, 
• Understanding of using security applications is an advantage.

Languages:

• English, Latvian full professional capacity;
• French is an advantage. 

Soft Skills

• Exemplary customer service skills;
• Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.);
• Strong self-motivation and the ability to work unsupervised;
• To work under pressure and be solid problem-solver;
• Friendly and professional demeanor.

The role is based in Riga, Latvia. It required working fully on site in the office at Varkalu Street 13 on 12 hours shifts 24/7/365.

• group insurance;
• 25 days of holidays (30 days for employees older than 60 years);
• additional company paid holidays;
• occupation health service (Physiotherapist / chiropractor / preventive treatment);
• free parking;
• mobile phone;
• social activities as summer and Christmas gatherings;
• unlimited access to Udemy learning platform;
• management development program Inspire.

Monika Brodowska

[email protected]