HubMub
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IDEMIA

Customer Success Software Engineer

IDEMIA
Romania · Full-time · Mid-Senior
Job description: Purpose This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality. Key Missions
  • Analyzes, troubleshoots and resolves tickets escalated by support level 1 or 2 (internal, external) within SLA or internal OLA
  • Reproduces and document customer problems and escalate them to relevant solution or product development teams
  • Provides input as required on product and customer specific functionality, configuration and usage
  • Designs corrective action plans or local workarounds that allow issues to be solved within the SLA
  • Documents ticket resolution and ensure proper communication or reporting to customers on ticket resolution progress
  • Maintains support documentation up to date
  • Carries out on-site administration and preventive maintenance activities
  • Performs system upgrades at customer premises during post go live period (ramp up/grace period)
  • Ensures procedures are correctly implemented
  • Maintains IT infrastructure and backend components, including hardware and software
  • Conducts standard and complex analysis within several domain
  • Coaches and challenges less experienced CSE
  • Manages communication exchanges with Customers
  • Eventually involved critical issue processing

Key Skills

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Posted
Apr 24, 2025
Type
Full-time
Level
Mid-Senior
Location
Bucharest
Company
IDEMIA

Industries

IT Services IT Consulting

Categories

Management Manufacturing

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