IT Specialist

Job description 

The ideal candidate will have Responsibilities such as (not limited to):

·        Install and configure computer hardware operating systems and applications;

·        Monitor and maintain computer systems and networks;

·        Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues;

·        Troubleshoot system and network problems, diagnosing and solving hardware or software faults;

·        Replace parts as required;

·        Provide support, including procedural documentation and relevant reports;

·        Follow diagrams and written instructions to repair a fault or set up a system;

·        Support the roll-out of new applications;

·        Set up new users' accounts and profiles and deal with password issues;

·        Respond within agreed time limits to call-outs;

·        Work continuously on a task until completion (or referral to third parties, if appropriate);

·        Prioritise and manage many open cases at one time;

·        Rapidly establish a good working relationship with customers and other professionals, such as software developers;

·        Test and evaluate new technology;

·        Conduct electrical safety checks on computer equipment;

·        Evaluates system potential by testing compatibility of new programs with existing programs;

·        Evaluates expansions or enhancements by studying work load and capacity of computer system;

·        Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action;

·        Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications;

·        Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.

·        Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs;

·        Places software into production by loading software into computer; entering necessary commands;

·        Places hardware into production by establishing connections; entering necessary commands;

·        Maximizes use of hardware and software by training users; interpreting instructions; answering questions;

·        Maintains system capability by testing computer components;

·        Prepares reference for users by writing operating instructions;

·        Maintains historical records by documenting hardware and software changes and revisions;

·        Maintains client confidence and protects operations by keeping information confidential;

·        Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;

·        Contributes to team effort by accomplishing related results as needed;

·        Representing the Firm in legal conferences seminars and events;

·        Attending occasions, the Firm is involved in;

·        All other Management’s requests concern the nature of the work. 

Qualifications:

• A Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a closely related discipline is required.
• A minimum of three (3) years of experience is essential.

Requirements:

• Personal statement letter
• CV

Industry

• Law Practice 
• Legal Services
• Law Enforcement

Employment Type

• Full-time