Support Engineer - iOS, macOS, IP Networking - Full-time, On-site - Cork, Ireland

A large global organisation is in search of a Support Engineer to assist on a high-profile, on-site engagement supporting internal users within a dynamic and fast-paced environment.

This will be a full-time, permanent position, offering a very competitive salary!

This is a full-time, office-based role, requiring you to be on-site 5 days per week in Cork, Ireland.

Key Skills/Requirements:

• Excellent customer service and communication skills (both written and verbal in English)
• Strong troubleshooting and problem-solving abilities
• Document issues, troubleshooting steps, and resolutions in the ticketing system.
• Experience supporting macOS, iOS, Apple Watch, and Apple TV
• Familiarity with ITSM or CRM systems for case tracking
• Experience working with knowledge base systems
• Conceptual understanding of IP networking and basic network troubleshooting
• Strong time management and multitasking skills

Responsibilities:

• Provide in-person technical support to employees and contractors
• Deliver high levels of professionalism and customer service aligned with our standards
• Diagnose and resolve technical issues with minimal guidance
• Accurately document issues, troubleshooting steps, and resolutions in the ticketing system
• Take ownership of support issues, from first contact through to resolution
• Escalate complex or unresolved issues to appropriate technical teams