User Admin Assistant - 100%

To strengthen the teams of our client based in Geneva, we are looking for a User Admin Assistant.

• Knowledge of identity lifecycle management in AD and EntraID

• Supporting end users in French and English languages is required, both oral and written

• Working and supporting with a ticketing tool, including managing ticket and task lifecycles, understanding SLA target times and ITIL processes such as incident, change and request management.

Tools:

• Microsoft Technologies: Entra ID, Intune services, Conditional Access Policies

• Microsoft Client OS: Windows 10, Windows 11

• Networking: TCP/IP Configuration, Ethernet, Firewall, VPN, Wireless Networking

• Client VPN: Zscaler VPN services

• Apple iOS

• IT Service Management: JIRA Service Management or prior knowledge working with a ticketing system

• Secondary education or technical school combined with formal professional training in IT.
• 3 years of providing 1st/2nd level technical support to end users;
• 3 years of working experience Microsoft 365 services and Windows 10/11;
• 3 years of experience managing Entra ID, Active Directory services and Conditional Access policies;
• 1 year provisioning and troubleshooting Apple mobile devices;
• Prior experience in an international organization is a plus.
• ITIL Foundation certification

• English speaking, french is a plus.

  
  

Joining Sword means…

💼 Continuous training: A training budget that grows every month to be used in a large training catalog

🏝 25 days of paid vacation: All our employees are entitled to 25 days of paid vacation per year

🤹‍♂️ Respect for privacy: No meetings after 5 p.m. with us

🚑 International accident insurance coverage

🎉 Regular events: Monthly events to get together in small or large group

🌍 International environments: Assignments in groups of international scope

🛠 Innovation: Contribute to impactful and innovative projects in many sectors of activity

🎁 Small pleasures: Our employees benefit from a very interesting benefits and discounts program