E-Commerce Manager Europe

The eCommerce Manager will oversee the strategy, development, and operations of our client's multi-country, multi-language website for Europe. This individual will ensure seamless online experiences across multiple markets, lead cross-functional teams, and drive growth in online sales while maintaining brand consistency and customer satisfaction.

Key Responsibilities:

• Lead the launch and continuous optimization of the multi-country eCommerce platform.
• Collaborate with developers, UX/UI designers, and third-party agencies to ensure the platform supports localization (languages, currencies, legal requirements, etc.).
• Implement best practices for user experience, mobile responsiveness, and accessibility.
• Develop and execute an eCommerce strategy aligned with business objectives
• Identify opportunities for growth, including new features, products, and market trends.
• Monitor key performance indicators (KPIs) such as conversion rates, average order value (AOV), and customer acquisition cost (CAC).
• Work with translators and local market experts to ensure accurate content.
• Develop country-specific promotions, pricing strategies, and campaigns
• Build and manage a team that includes a site merchandiser and digital marketing specialists
• Collaborate with marketing, supply chain, IT, and legal teams.
• Act as the primary liaison between regional offices and the global headquarters.
• Use analytics tools to track performance and make data-driven decisions.
• Oversee inventory management, logistics, and customer service processes
• Ensure compliance with local eCommerce laws, data protection regulations (e.g., GDPR), and taxation requirements.

Skills and Qualifications:

• Bachelor’s degree in Business, Marketing, eCommerce, or a related field
• Minimum 5 years of experience in eCommerce management, preferably in a multi-country or multi-language environment.
• Proven experience launching and scaling eCommerce platforms.
• Proficiency in eCommerce platforms (e.g., Shopify Plus, Magento, or similar).
• Strong understanding of web analytics tools (e.g., Google Analytics, Adobe Analytics).
• Knowledge of SEO, SEM, and performance marketing strategies.
• Exceptional project management and organizational skills.
• Strong leadership and team-building capabilities.
• Excellent communication and interpersonal skills to work across cultures and teams.
• Ability to thrive in a fast-paced, dynamic environment.
• Fluency in English and German is required; proficiency in additional European languages
• Understanding of cultural nuances and regional consumer behaviour.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A chance to shape the future of a leading brand’s digital presence in Europe.