Senior Product Manager

We are seeking a Senior Product Manager to join our Digital & Technology function. In this role, you will be responsible for:

• Analyze Voice of Customer and data from varied internal / external sources, competition and industry to identify problems and opportunities, emerging trends and areas for product and technology improvement and innovation.
• Build and prioritize hypothesis and drive the right activities to validate / reject ideas and hypothesis. Conduct agile testing / experiments to ensure that we define and build what is right for the customer / business. Obsess over a customer centric design (storyboards, personas, prototyping) by working closely with multiple stakeholders and cross-functional teams..
• For your areas of ownership, build a customer-obsessed product / technology strategy and execution roadmap - for the short term to get quick wins and for the mid-to-long term to ensure sustainable customer happiness and solid business impact by continuously improvising product proposition and relevance.
• Develop detailed product requirements documents, user stories, sprint plans and milestones, and work collaboratively with internal teams and 3rd parties to determine appropriate development & release / rollout plans, the best implementation and deliver on quality and as per timelines.
• Define success metrics for each technology, capability and experience. On an everyday basis, track key product funnels and success metrics and identify continuous areas of improving the experience basis a strong data-driven mindset. From time to time, work on creating compelling business cases in partnership with cross-functional teams and drive business case dialogue with franchise partners.
• Be the evangelist and owner of all communications and presentations across the organization for your product & technology portfolio, including internally as well as with franchise partners and globally with other markets.
• Work closely with the Global D&T team in terms of working on the priorities and aligning on the market specific initiatives well in advance and to comply with the global governance model.
• Continuously communicate, influence and collaborate with Franchise partners ensuring transparency, alignment and accountability across the ecosystem.

We are looking for someone with:

• Overall 8+ years, with at least 5-6 years in Product Management within QSR, Retail and Ecom.
• MBA from a Tier 1 or Tier 2 institute.
• Proven experience in engaging with senior leadership.
• Passion around latest technologies (mobile apps, windows apps, AI, store technology) and have a keen eye and understanding of what makes a good mobile experience. Deep experience of building & launching AI products is a plus.
• Obsession about customers - you place yourself in the position of your customers, feel their problems and are driven to design and make something amazing for them. You have driven user research and usability studies in the past.
• Extremely data-driven and comfortable in doing number crunching and harnessing data to drive actionable insights. You are detail-oriented and look at all product funnels on a daily basis.
• Confident communicator (oral, written and presentations) and are able to productively collaborate, influence and align cross-functional teams and partners to build the right experience for customers and employees.
• Self-driven and comfortable operating in an ambiguous environment and working with a strong partner ecosystem and can easily switch contexts as and when needed.
• Experience of understanding business needs and technology complexities.
• Strong ethics and integrity.
• Strong project management and planning capabilities with a mindset to drive timely and high-quality execution.
• Good understanding of API integrations, solution architecture and driving technical discussions with vendors.