Junior Project Manager

Duties:

This role will reside within our Client Experience Transformation team and will be focused on implementing a governance structure and delivering the necessary program management and oversight required for our Enterprise CRM function. This includes establishing key routines and implementing an enhanced operating model inclusive of a revised PDLC (Product Development Lifecycle), rolling out new tools to enable the PDLC and overseeing the orchestration and execution of key meetings, stakeholder engagement, user communication and training throughout the PDLC lifecycle across 4,000+ users across the enterprise.

Key responsibilities:

Develop and implement program governance frameworks and processes to ensure alignment with Enterprise CRM program goals and objectives.

Provide program management support, including planning, scheduling, and coordinating program activities.

Monitor program progress and performance, identifying and addressing any issues or risks that may arise.

Collaborate with cross-functional teams to ensure effective communication and coordination of program activities.

Prepare and present regular program status reports to senior management and stakeholders.

Facilitate program meetings and workshops, ensuring that all relevant parties are engaged and informed.

Orchestrate and handle necessary preparation and planning for user training sessions, demo sessions, and other ongoing meetings as part of the product development lifecycle.

Support the development and maintenance of program documentation, including project plans, risk registers, and issue logs.

Support with the creation of user guides, system documentation, and training materials.

Skills:

Requirements:

2+ years Project Management experience

Project Management Professional (PMP) certification or equivalent preferred

Experience with Bright Idea, ADO, and AHA preferred

Ability to effectively communicate across the team and with business partners on deliverables, timelines, and support needed across global time zones and multiple cultures

Strong written and verbal communication and excellent presentation skills

Excellent organization skills and time management

Experience in organizational change management

Experience working on enterprise wide or global programs of work

Proven experience managing risks, issues and effectively escalating and resolving issues with stakeholders

Education:

BA/BS along with Project Management Professional (PMP) certification or equivalent preferred