Associate Program Manager

SPINNY - VALUEDRIVE TECHNOLOGIES

Spinny is a leading full-stack pre-owned car platform in India, dedicated to making car buying and selling simple, transparent, and trustworthy. With a customer-first approach, we leverage technology, deep operational expertise, and data-driven solutions to deliver a seamless experience for both buyers and sellers. With a presence across major cities and a rapidly expanding network, Spinny is redefining how India buys and sells pre-owned cars. For more, visit - www.spinny.com

ABOUT THE ROLE

As an Associate Program Manager (APM) you will be working on key projects related to sales, margins and customer experience across the business. You will be creating strategies to improve business metrics, executing them directly with different business stakeholders and driving the expected outcome.

KEY RESPONSIBILITIES

● Work with business teams on projects related to sales, margins and customer experience

● Develop and implement sales initiatives to enhance lead conversion

● Track key CX metrics (NPS, CSAT), identify pain points, and implement solutions to enhance satisfaction and retention

● Monitor and improve business processes to enhance efficiency and scalability

● Define and track business KPIs, leverage data insights, and drive data-backed decision-making

● Work closely with sales, operations, product, and marketing teams to align on business objectives and execute initiatives

REQUIREMENTS

● 2+ years of experience in a sales role or a category management role, preferably at a high growth startup

● Graduate/ Post Graduate from a Tier 1/2 College/ University

● Should have directly managed teams of at least 20-25 members in the past

● Should have owned key business metrics related to sales & margins in the past

● Strong analytical & problem-solving skills

OTHER DETAILS

● Work from office/onsite - alternate Saturday’s working (5.5 days)

● Location - Sector 48, Gurugram. Haryana