Technical Support Engineer (Remote)

Company Description

GoWit is a leading AdTech company on a mission to democratize Retail Media Advertising (RMA) for retailers and marketplaces of all sizes. With a 15-minute self-service integration, the GoWit RMA platform enables customers to set up and scale their high-margin ad businesses easily and affordably. Utilizing omnichannel ad formats, contextual targeting, an auto-bidding algorithm, and real-time analytics, GoWit delivers high-impact ad solutions and campaign management tools to drive significant results and maximize revenue.

Role Description

This is a remote internship role for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support to clients, troubleshooting issues, assisting with customer queries, and ensuring a high level of customer service. Daily tasks will include diagnosing and resolving technical problems, analyzing issues, and delivering effective solutions promptly.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Service skills
• Excellent communication skills, both verbal and written
• Ability to work independently and remotely
• Interest in AdTech and Retail Media Advertising is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field (or currently pursuing)