Business Analyst

Key Responsibilities:

Business Analysis & Strategy

• Gather, analyze, and document business requirements from stakeholders.
• Identify trends, risks, and opportunities in F&B operations and sales data.
• Provide insights to improve menu performance, pricing strategies, and operational efficiency.
• Collaborate with key departments (Operations, Finance, Marketing, and IT) to drive business improvements.

Process Optimization

• Evaluate and optimize workflows in restaurants, kitchens, supply chain, and POS (Point of Sale) systems.
• Recommend process improvements to enhance customer experience and reduce costs.
• Work closely with the operations team to improve inventory management and minimize wastage.

Technology & System Integration

• Support the implementation and enhancement of ERP, CRM, POS, and other digital solutions.
• Coordinate with IT teams to ensure seamless integration of business applications.
• Provide data-driven insights for improving e-commerce, mobile ordering, and delivery platforms.

Data Analytics & Reporting

• Analyze sales, customer behavior, and financial performance data to support decision-making.
• Develop dashboards and reports for senior management.
• Track KPIs such as revenue growth, customer retention, and operational efficiency.

Stakeholder & Vendor Management

• Liaise with suppliers, technology vendors, and external consultants.
• Manage relationships with franchise partners and ensure business alignment.
• Support training and change management initiatives for new system implementations.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Information Technology, Hospitality Management, or a related field.
• Minimum 3 years in business analysis, preferably in the F&B, hospitality, or retail sector.
• Proficiency in SQL, Excel, Power BI, Tableau (or other analytics tools).
• Familiarity with ERP, CRM, POS, and supply chain systems.
• Understanding of digital transformation in the F&B industry.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced and dynamic environment.
• Experience with AI, automation, and machine learning in the F&B sector.
• Knowledge of e-commerce and mobile ordering platforms.
• Good to have certification in Business Analysis (CBAP, CCBA) or Project Management (PMP, Agile, Scrum).

Please send your detailed resume in MS Word format to [email protected] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability