Infrastructure Project Manager

Develop and maintain detailed project plans and schedules for the phased MFA rollout. Coordinate with technical teams to ensure the setup of Microsoft Entra ID Conditional Access policies. Plan for different user groups such as ground staff, cabin crew, pilots, and vendors, ensuring minimal disruption to daily operations. Manage timelines and resources to ensure that each phase, as outlined in the project timeline, is completed on time.

Serve as the primary point of contact for internal and external stakeholders, ensuring clear communication between business units, IT teams, and external vendors. Engage with various user groups to understand specific requirements, including token-based authentication for MacBook users and contact center agents. Provide regular updates to senior leadership on project status, risks, and dependencies.

Identify potential risks, issues, and dependencies early in the project. Work closely with teams to mitigate risks and resolve any issues that may arise during implementation. Continuously monitor project performance to ensure adherence to scope, timelines, and budget.

Coordinate change management activities, including user communication, training, and support. Ensure that all users are well-informed about the transition to MFA, particularly regarding the use of mobile authenticator apps, tokens, and biometric login. Develop contingency plans for identified risks.

PMP or equivalent project management certification preferred.

Proven experience managing large-scale IT implementation projects, preferably in security or identity management.

Familiarity with Microsoft Entra ID (formerly Azure Active Directory), Conditional Access, and MFA technologies

Experience working with diverse user groups, including remote workers, ground staff, and executives.

Experience in vendor management and working with external partners.