UX Support Engineer (Contractor)

Our clients are predominantly business owners who are focused on ensuring their day-to-day operations perform as they should, I.T, networks, systems and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all of the I.T. requirements so that people don't have to worry about whether their data and systems are protected.

This contractor opportunity will be based full time on site with one of our customers based in Trim, Meath.

Responsibilities:

• Configuration and Support of user Laptops/Desktop, Applications and Printing.
• Management of video conferencing systems.
• Support and management of the clients audio visual equipment and meeting rooms.
• Support the clients Digital signage infrastructure.
• Respond to Level 2 and Priority helpdesk tickets as required.
• Record, Update and Track all user issues/requests and correspondence in Helpdesk ticketing system.

Requirements:

• Strong working knowledge and hands-on experience of the setup, imaging and support of desktops and laptops on Windows O/S.
• Recent experience of Windows 10 O/S and Hardware rollout involving user migrations essential.
• Hands on experience configuring and supporting user peripheral equipment including USB devices, personal printers, cameras, wireless peripherals, Docking stations, scanners, Wireless headsets etc.
• Strong working knowledge of all aspects of Windows 10 networking (Ethernet, TCP/IP, DNS, DHCP etc.) Active Directory integration, client certificates, Windows 10 O/S patching.
• Hands on experience installing troubleshooting user desktop applications such as Ms Office 2016, MS Outlook configuration, Experience and Practical hands-on experience in supporting computer networks and related infrastructure.
• Hands on Experience in setup, support and troubleshooting of meeting room A/V equipment including Cameras, microphones, table top control units, room booking panels, wireless presentation units, TV screens, large touch screen displays. Such as Avocor/Clevertouch etc.
• Working knowledge and hands-on experience in managing video conferencing systems including both desktop client and hardware for room based systems such as Poly or similar.

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion