Delivery Head

Role - Delivery Head

Type - Permanent

Location - Riga, Latvia (Hybrid)

Job Description:

What You'll Be Doing:

Global Delivery:

• Develop and execute a comprehensive global delivery strategy in data, analytics, generative AI, cloud, infrastructure, security, and digital leveraging latest techniques and AI.
• Ensure the implementation of best practices and methodologies for project delivery across regions.
• Drive strong governance framework that anticipates issues and addresses them proactively, leading to a ‘surprise-free’ delivery.

Client Relationship Management:

• Build and maintain strong relationships with key clients, understanding their requirements and ensuring delivery excellence.
• Collaborate with the sales and account management teams to identify upsell and cross-sell opportunities.

Team Leadership:

• Inspire and lead a global delivery team, fostering a culture of collaboration, innovation, and continuous improvement.
• Provide mentorship and guidance to project managers and delivery teams.

Project Execution:

• Oversee the end-to-end delivery of projects, ensuring they are completed on time, within scope, and within budget.
• Collaborate with cross-functional teams to address technical and operational challenges during project implementation.

Customer Satisfaction

• Establish and maintain quality assurance processes to ensure the delivery of high-quality solutions.
• Monitor and analyze key performance indicators (KPIs) to drive continuous improvement in service delivery and customer satisfaction.

Managing Profitability

• Managing customer engagements based on a variety of models and ensure profitability targets.
• Drive continuous improvement and efficiency using latest technologies in software development and service delivery

Who you are: (These skills are must to have)

• Less than 20 yrs of experience in the IT industry with a minimum 12+ years of experience covering delivery management for multiple global accounts across large geographical and people span (around 50 team)
• Manage different types of projects including:
• Fixed Price project management, with SLA based delivery.
• Multi-vendor / SI Program management experience.
• Offshore Delivery Management
• Manage / knowledge of P&L
• Client Relationship Management
• Project Execution and Customer satisfaction.
• A natural leader who can inspire, organize and execute across global cultures.