Network Lead

Job Summary

Location ¿ Hyd/Pune Network Engineer Experience 4 to 6 years of total work experience Skill required: At least 3 years of hands on IT experience supporting and resolving issues: Identifying and troubleshooting SDWAN connectivity issues. Experience working with monitoring tools and ticketing tools. Should be willing to work 24/7 shifts. Internet Protocols: TCP/UDP/IPv4/IPv6 Networking: Really strong in WAN technologies with knowledge on latest SDWAN products. Work to resolve standard Operational break fix and non complex incidents Create Standard Documentation, Checklists and follow SOP per ITIL Best practices Key Roles and Responsibilities: Monitor infrastructure remotely. Ensure that the assigned infrastructure at the client is configured, installed, tested and operational. Investigate first line support calls assigned and identify the root cause of incidents and problems. Ensure the efficient and comprehensive resolution of incidents and requests. Report and escalate issues to 3rd party vendors if necessary. Perform the necessary hand over procedures in cases where shift work is required. Produce breach and other reports to identify failures and short comings. Functional: ¿ Strong written/verbal communication skills ¿ Positive and flexible attitude ¿ Ability to think clearly, identify risks, anticipate eventualities and resolve problems ¿ Ability to understand and comply with business processes and procedures ¿ Should be able to work in 24x7 environment Technical: ¿ Should have atleast CCNA certification. Ability to understand and comply with methods, standards, guidelines, tools, techniques and procedures