Head of Workforce Management & BI

We are seeking an experienced Head of Workforce Management & Business Intelligence to join a leading B2B solution provider at their newly established offices in Bucharest, Romania. In this strategic role, you will lead the development and implementation of workforce management strategies, ensuring operational efficiency and aligning workforce solutions with business goals. If you are a visionary leader with a strong background in workforce management and business intelligence, we invite you to apply.

Key Responsibilities

• Strategic Workforce Planning: Develop and implement workforce management strategies, policies, and procedures to meet business objectives.
• Staffing Forecasts: Accurately forecast staffing needs to ensure operational demands are met with the right talent.
• Scheduling Optimization: Manage scheduling processes using tools such as UKG – Virtual Roster, Pit Manager, and Turnstiles software.
• Data Analysis and Insights: Monitor workforce data, identify trends, and recommend improvements in staffing and shift patterns.
• Cross-Department Collaboration: Collaborate with internal departments to align workforce management with business goals.
• Leadership and Team Development: Lead, coach, and motivate workforce management and business intelligence teams to achieve high performance.
• Reporting and Analytics: Provide regular reports on staffing, labor costs, overtime, and employee satisfaction to senior management.
• Budget Management: Efficiently manage the workforce management budget to optimize resources.
• Process Improvement: Drive continuous improvement and best practices across workforce management processes.
• Training and Development: Develop and implement training programs to enhance the skills of the workforce management team.
• Stakeholder Engagement: Build productive relationships with senior leaders and external partners to support strategic initiatives.
• Compliance and Governance: Ensure compliance with company policies and standards, promptly reporting any violations.
  
  

Qualifications And Skills Required

• Experience: Minimum of 3 years of experience in a similar role with dedicated workforce management responsibilities (e.g., WFM Manager).
• Language Proficiency: Proficiency in English (C1 level). Knowledge of Romanian is an advantage but not mandatory.
• Educational Background: Bachelor’s Degree preferred or equivalent experience in a relevant field.
• Technical Proficiency: Advanced skills in Microsoft Office tools (Excel, Word, PowerPoint, Outlook).
• Leadership Experience: Proven experience managing and developing high-performing teams.
• Decision-Making and Interpersonal Skills: Strong decision-making capabilities and excellent interpersonal communication skills.
• Labor Law Knowledge: Familiarity with Romanian Labor law is advantageous.
• Industry Experience: Experience in iGaming or Live Casino is a plus but not required.
  
  

What We Offer

• Competitive Compensation: Excellent remuneration package based on experience, skills, and performance.
• Dynamic Work Environment: Be part of an international team with a positive and friendly atmosphere.
• Professional Growth:
• Guidance and tools to help you reach your full potential.
• Career development opportunities with continuous growth and improvement within a leading international tech company.
• Comprehensive training aligned with high industry standards.
• Comprehensive Benefits Package:
• Private health insurance for comprehensive medical coverage.
• Daily office meals for enhanced employee well-being.
• Weekly therapeutic massage for relaxation and productivity.
• Wellness subscription card for a balanced lifestyle.
• Quarterly performance-based bonus.
• Supportive Work Culture:
• A friendly and collaborative work environment.
• Exceptional growth opportunities within an international company.
• Inclusive and engaging company culture that values diversity and innovation.
• Additional Perks: And many more benefits to support your professional journey and personal well-being.
  
  

Skills: microsoft office,business intelligence,scheduling optimization,decision-making,labor law knowledge,workforce management,data analysis,leadership,management,interpersonal communication