Payroll Specialist

Position Purpose:

Specialist payroll is a subject matter expert that has the key accountability for ensuring the assigned assets payroll is carried out. This includes key responsibility for all payroll activities and task related to payroll in a timely manner they are also the custodians of the data and the processing of the payroll related data. Create a Centre of excellence that will allow process enhancement and an advisory of SME within the organization.

Role Description:

• Review and processes all Payroll activities related to the assigned asset with zero errors.
• Ensuring payroll is running effectively and timely running of the payroll.
• Delivers services in conformance with the HR matrix that needs to be delivered for the clients.
• Deliver an upmost professional customer service via delivery of work and communication both internal and external. Work closely with account manager to resolve any anticipated or outstanding issues.
• Able to deliver services as per the end-to-end documented payroll process. Supports Team Lead in putting together process flows for new on boarding of new assets.
• Able to identify potential key areas for future service that can offer. Identifies opportunities for continuous improvement and innovation in line with service catalogue and customer service proposition.
• Ensure the agreed payroll activities are planned at the beginning of the year with all stakeholders involved in the payroll process.
• Manage, all incoming enquiries via all methods of communications that may exist within the organization. Delivers clear and concise communication in a timely manner.
• Develop and mature approach escalation and matters that need immediate attention of the team lead or account manager. Determine root cause of issues and communicate appropriately to internal and external customers. Root cause analysis documented for all escalated issues and corrective action communicated to customers. Ensure all issues are successfully closed out.
• Operates as per best practices related to payroll and HRIS system.
• Able to operate all aspects of the Oracle HR payroll module.
• Shall comply with applicable HSE policies and procedures.
• Ensure that the job under the area of responsibility is carried out safely.
• Authorized to take appropriate actions to keep the work environment safe.

JOB SPECIFIC KNOWLEDGE & SKILLS:

1. Excellent written and spoken Communication Skills
2. Excellent understanding of the payroll process deliverables.
3. Through understanding of the Oracle system.
4. Detail focused.
5. Planning & setting business development goals for self and unit.
6. Proactive identification of Customer needs & challenges to provide options and resolution.
7. Maintains current market knowledge with regard to software and helpdesk tools and utilizes to support decision making.

QUALIFICATIONS AND RELEVANT ROLES/EXPERIENCE:

• Bachelor’s degree in HR Management. MBA or equivalent post-graduate qualification from an internationally recognized business school.
• 4 – 7 years’ experience with at least 3 years in a similar role
• Strong knowledge of end-to-end human resources policies and processes.
• Strong knowledge of human resource information systems and technology solutions.
• Strong knowledge of business intelligence and analytics.