Product Manager

Join HelpGrid as Our Next Product Management Visionary!

Are you a forward-thinking Product Manager with a passion for SaaS and AI-driven solutions? Do you want to lead the charge in revolutionizing online sales technology? At HelpGrid, we’re on a mission to recover abandoned orders and deliver joy to customers—powered by cutting-edge AI and a team of 500+ sales agents.

Now, we’re looking for a dynamic Product Manager to help us transition into a self-service SaaS platform and bring AI-driven solutions to life. If you’re ready to make a big impact and take your career to the next level, we’d love to meet you!

What You’ll Do:

• Shape the Vision: Define and drive HelpGrid's product vision, keeping us on the path to success.
• Lead the Charge: Spearhead the transition to a self-service platform and the development of an AI-guided platform.
• Own the Roadmap: Prioritize, plan, and deliver features that create real value for our customers.
• Collaborate Like a Pro: Work with AI/ML engineers, developers, designers, and other stakeholders to build amazing products.
• Stay Customer-Centric: Use market research and feedback to understand customer needs and pain points.
• Bring Ideas to Life: Develop user personas, journey maps, and user stories to guide product development.
• Prioritize for Success: Balance business goals, user needs, and technical feasibility to make smart product decisions.
  
  
  

What You’ll Bring:

• Bachelor’s degree in Business, Marketing, Engineering, or a related field. MBA is a plus.
• 3-5 years of experience in product management, preferably in SaaS or tech companies focused on customer service or support solutions.
• Proven track record of successfully launching and managing software products.
• Strong analytical skills with the ability to interpret data and translate insights into actionable plans.
• Excellent communication and collaboration skills, with the ability to work effectively across departments and with various stakeholders.
• Experience with Agile/Scrum methodologies and product management tools (e.g., JIRA, Trello, or similar).
• A passion for customer service and a deep understanding of the customer support industry is a plus.
  
  
  

Why Join HelpGrid?

• Work from Anywhere: We’re a remote-first company, so you can thrive wherever you are.
• Shape the Future: Be at the forefront of online sales technology in a fast-growing startup.
• Make an Impact: Your ideas and leadership will play a key role in transforming our product and business.
• Collaborative Culture: Join a passionate, supportive team where your voice is always heard.
  
  
  

Ready to lead the future of online sales technology? Apply now and help us create something incredible!