Field Service Engineers

Role: Field Service Engineers

Location: Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles & - London: Temple Mills London

Duration: Open for both, but preference is permanent

Is it Onsite/Remote/Hybrid: Onsite

Language: French/ English

No. of Positions: 3 (2-Belgium & 1-UK)

Job Description:

Deskside Support (Belgium) – Address - Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles.

· To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure

· Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)

· OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using Intune

· Third parts tools installation as per guidelines and manage Hardware Spare stock

· Managing & troubleshooting hardware for windows (x86 & x64) services, iOS and VmwareESXi

· Vendor coordination for the replacement of faulty hardware

· Raising, handling, and resolving incidents and work order

· This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.

· Create and maintain knowledgebase and central repository for information’s sharing

· Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.

· Knowledge of ITIL framework

· Knowledge of hardware monitoring tools is an added advantage

· Minimum4+ years of experience for Deskside consultant

· Excellent communication and conversation skills (Verbal and Written – both French & English)

· Should have a great customer handling skills

· Able to handle unforeseen situations and able to support Oncall when required during site outage

· Few travels across continent locations will be required across the Netherlands, Belgium, and France