Business Analyst (Process Improvement - KYC) – Full-time

Business Analyst (Process Improvement - KYC) – Full-time

For a customer in Brussels, I am looking for a Business Analyst with experience in KYC processes and customer outreach management to join on a freelance basis.

You will be responsible for enhancing the KYC customer experience by driving the digitalization and optimization of customer interactions while ensuring compliance with regulatory

requirements.

Your role will involve improving efficiency and streamlining processes, all while maintaining a strong focus on customer satisfaction.

Responsibilities:

• Manage the end-to-end KYC customer interaction process, focusing on data gathering and client reviews with minimal customer impact.
• Lead the digital transformation of customer outreach processes by identifying opportunities for automation and streamlining interactions.
• Collaborate with tooling teams to provide requirements for digital and automated solutions and participate in end-user testing.
• Plan, structure, and execute customer outreach campaigns, ensuring they meet key performance indicators and client satisfaction goals.
• Measure and track customer satisfaction throughout the KYC journey, suggesting actions to continuously improve customer experiences.
• Oversee the implementation of quality checks to ensure that all customer interaction data meets required standards and regulatory compliance.

Profile:

• 5+ Years experience as a Business Analyst
• Extensive experience working within a KYC Context.
• Proven track record in process optimization and digital transformation initiatives.

Additional Details:

• Seniority: Senior
• Start Date: ASAP
• Duration: 6 Months
• Contract: Full-time
• Location: Brussels
• Onsite Policy: Hybrid (with flexibility)
• Hours Per Week: 40
• Languages: English (French/Dutch is a plus)
• Interview Process: 1-2 stages