IT system support | Junior

The IT Systems team is part of the IT Operations division and is responsible for effective IT Tools management, Account management, Procurement, Documentation and knowledge sharing, vendor and third-party management, user support, and training. Our team is also involved in various projects around the company. Successfully working with multiple stakeholders, we achieved excellent results and are looking forward to expanding our competencies in different IT areas.

Main Responsibilities

• Managing workplace and security tools;
• Do Service Desk tasks and provide license assignments to Nord Security people;
• Perform weekly, monthly, and quarterly audits of IT licenses;
• Purchase requested software;
• Troubleshoot SaaS tool issues;
• Do other exciting and essential tasks relative to license management;
• Prepare relevant internal communications
  
  
  
  
  

Core Requirements

• At least 1 year of experience in a similar position or technical support role;
• Friendly and helpful personality with excellent communication skills;
• Strong organizational and problem-solving skills;
• Constant interest in up-to-date IT technologies and AI news;
• Strong knowledge of English;
• Experience using Jira Service Management, Google Sheets;
• Able to work on your own and take the initiative;
• Strong willingness to learn skills and grasp new concepts
  
  
  
  
  

Tools You Will Use

• Google Workspace;
• Atlassian products such as Jira Service Desk, Jira Software, Confluence;
• Slack;
• Nord Security products and services such as NordLayer, NordPass
  
  
  
  
  

Salary Range

• Gross Salary 1700-2500 EUR/month
  
  
  
  
  

About Us
Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.
And we’re always looking to expand our team of:

• Future shapers
• Restless achievers
• Self-movers
• Honest communicators
• Team players
  
  
  
  
  

What We Offer

• Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;
• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
• Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;
• Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;
• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
• More free time. Stay with us and additional vacation days will be added to your calendar;
• Additional paid leave. Additional days are covered by us in cases of illness or special occasions;
• Flexibility. Flexible working time arrangement
  
  
  
  
  

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