Solution Engineer

Responsibilities:

• Solutions delivered on time and on budget.
• Perform maintenance on time.
• Provide timely and satisfactory issues resolutions.
• Conduct training, presentation to internal and external customers.
• Manage internal and external customers.

During System Implementation Phase:

• At site survey to ensure infra and network is in accordance to solutions requirements.
• Install, Configure solutions at sites.
• Manage User Acceptance testing at sites.
• Conduct User training at sites.
• Document handover items for customers at sites.

During Maintenance Phase:

• Ensure all delivered solutions are in operation.
• At site or remote to support and troubleshoot issues related to the delivered solutions.
• At site to perform solutions preventative action, monthly patching or upgrade.
• At site testing and delivery of Samsung devices.
• Work closely with the HQ Technical Support & R&D for critical issues escalation and VOC compilation.

Requirement:

• Diploma or Degree in Computer Science or Information System related fields
• Server and/or cloud certificate is highly preferred.
• At least 2 years of experience in network administration, QA testing and software installation.
• Knowledge in the use of VM software and system OS (Windows Server, JAVA, Apache Tomcat, Redhat, Ubuntu, etc.).
• Knowledge in the configuration management such as AD, CA, DNS etc.
• Knowledge in the use of database: MSSQL, MYSQL etc.
• Knowledge on Cloud (i.e., AWS, Azure, or similar) and on-premises infrastructure deployment.
• Excellent problem solving, and analytical thinking.
• Good at documentation (specification, user guide creation)
• Excellent communication skills; able to present technical topics to non technical audience.
• Subject to government G50 clearance (compulsory)

Preferred Qualification:

• Knowledge in MDM related solutions and technology (such as Samsung Knox, Android Enterprise, VMWare Workspace ONE, MobileIron, Citrix Endpoint Management, Microsoft Intune, and etc) are a plus.
• Programing and software development skill in Java, XML, HTML, Android development are a plus.
• Project Management experience and/or certificate.
• Experience in designing cloud system environment, able to manage cloud resource with automation.
• Ability to take up a new technology and perform development based on client requirements.