Technical Support Specialist/Pre-sales Engineer

Displ.com, similar to Google Analytics and Ads, specializes in data-driven in-store marketing for brick-and-mortar stores using advanced machine learning. Our solutions provide measurable results, helping business owners and marketers accurately quantify their marketing strategies' ROI.

Why Displ.com?

• Renowned for our cutting-edge products and multiple awards.
• Backed by a prominent investor with a sales network in over 40 countries.
• The phenomenal growth of 300% last year, adding 100+ B2B clients, mainly partners and consulting firms.
• Aiming for a 1000% growth in 2024.

Your Role: Technical Support and Pre-Sales Engineer (temporary combination of functions focusing on one role by the end of Q2 2025 or earlier.)

Responsibilities:

As a Technical Support Specialist:

• Provide top-tier technical support to B2B SaaS clients.
• Troubleshoot and resolve client issues across various platforms (Windows, Android, macOS, iOS, Linux/Unix).
• Maintain and update support documentation, FAQs, and guides.
• Coordinate with the development team to address and resolve software bugs and issues.
• Assist clients with the setup, configuration, and optimization of Displ.com products.
• Ensure client satisfaction through timely and effective resolution of technical problems.

As a Pre-Sales Technical Project Lead:

• Organize and conduct technical presentations and training sessions on product usage for the sales team.
• Provide technical consultations to the sales team during interactions with clients, partners, and integrators.
• Knowledge of Digital Signage solutions and related fields.
• Participate in client negotiations to identify needs, set goals, and manage expectations.
• Analyze client technical requirements.
• Create internal documentation outlining client goals and objectives for the Product Manager.
• Develop commercial and technical-commercial proposals.
• Update technical support documents for the sales team (questionnaires, standard request responses, system comparisons).

Required Skills and Experience:

• 3–6 years of experience in a similar role.
• Fluent in English language
• Native level of Portuguese language. Spanish language is a plus.
• Experience with OS Windows, Android, macOS, iOS, Ubuntu, and other Linux/Unix systems is a plus.
• Familiarity with specialized equipment: kiosks, price checkers, professional panels, etc. is a plus.
• Understanding of client-server architecture and basic networking principles.
• Experience in preparing technical project documentation is a plus.
• Strong presentation and negotiation skills.
• In-depth IT knowledge.
• Understanding of software development processes.
• Project Management experience is a plus.
• Analyzing customer requirements, preparing prototypes (scenarios, templates) and presentations is a plus.
• Negotiating with the customers