Technical support engineer | Mid-senior | Day shift

The B2B Commercial Team is the engine driving Nord Security’s growth in the corporate cybersecurity sector.

Our focus is on strategic partnerships and integrations. Engaging with clients and delivering impactful business solutions that secure their digital presence – this is what fuels our drive and success.

Main Responsibilities

• Become a technical expert on the NordLayer platform;
• Take ownership of customer-reported issues and see problems through to resolution;
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues;
• Attend online meetings with clients (together with Account Executives or Account Managers) and provide technical know-how and guidance to potential and existing customers;
• Work with engineering, product, and customer teams to ensure speedy resolution;
• Collaborate with department leads to ensure that our team has all the necessary tech-related information;
• Contribute to our FAQs, which serve as our customer’s knowledge base
  
  
  
  
  

Core Requirements

• 2+ years of experience doing technical product support;
• Familiarity with networking, VPN concepts, and SaaS products would be a great advantage;
• Outstanding customer service skills and empathy for customers;
• Excellent written and verbal communication skills (English);
• Very comfortable with technical concepts, great analytical skills, and can communicate complex network connectivity scenarios to a range of audiences;
• Able to work asynchronously with a globally-distributed team;
• Familiarity with platforms such as Zendesk, SalesForce, Jira, and Confluence would be a big advantage
  
  
  
  
  

Bonus Points For

• Experience and knowledge in cybersecurity topics
  
  
  
  
  

Tools You Will Use

• Grafana;
• Zendesk;
• Atlassian Suite;
• Slack;
• Thruk
  
  
  
  
  

Salary Range

• Gross Salary 2400 - 3500 EUR/Month
  
  
  
  
  

About Us
Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.
And we’re always looking to expand our team of:

• Future shapers
• Restless achievers
• Self-movers
• Honest communicators
• Team players
  
  
  
  
  

What We Offer

• Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;
• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
• Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;
• Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;
• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
• More free time. Stay with us and additional vacation days will be added to your calendar;
• Additional paid leave. Additional days are covered by us in cases of illness or special occasions;
• Flexibility. Flexible working time arrangement
  
  
  
  
  

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