Customer Success Manager

Responsibilities:

• Cultivate and maintain long-term relationships with key B2B clients.
• Address and resolve customer concerns and complaints promptly.
• Serve as the primary point of contact for client escalations, ensuring timely resolution by collaborating with internal teams such as IT, Technical Support, and senior management.
• Collaborate with internal stakeholders to effectively address customers' evolving needs.

Requirements:

• Proven experience as a Client Relations Manager or Relationship Manager.
• Project manager skills is a plus.
• Proven track record of meeting and exceeding targets.
• Background in customer service; Fintech or banking industry knowledge is a plus.
• A customer-oriented attitude.
• Excellent communication and negotiation skills.
• Problem-solving aptitude.
• Ability to work well with a team.

Work Conditions:

• Remote work in a rapidly growing international company.
• Opportunities for growth within the company.
• Chance to join an internationally recognized, award-winning team.
• Responsibility for self and work performance.