IT Manager (part-time)

About NTR

Headquartered in Dublin, Ireland, NTR is an investor and asset manager in the European energy transition sector. Founded in 1978 to build Ireland’s first toll bridge, NTR has invested in sustainable infrastructure since 1999. Over the past 15 years, NTR group companies have carried out more than €3 billion sustainable infrastructure transactions in wind, solar, bioenergy, energy storage and recycling in the USA and Europe.

NTR today, through its subsidiary NTR Asset Management Europe DAC (“NTR AME”), manages private investment funds (“Funds”) and co-investment mandates on behalf of institutional investment partners. Three funds have been launched to date, attracting over 20 institutional investors from Europe and Asia. Two funds are fully invested (2015, 2018 vintages), together with a third fund launched in April 2023 in conjunction with Legal & General Investment Management (“LGIM”). Collectively, over €900 million of equity has been raised, with deployment into energy transition projects across 60 locations and seven European countries. NTR’s track-record is highly valued by investors, having won the Best Performance Real Assets category of the Bloomberg Private Equity Wire European Emerging Manager awards in November 2023.

In its most recent staff survey, NTR recorded an Employer Net Promoter score of 60 (“excellent”), with 100% of employees proud to work for NTR, 100% agreeing that the leadership keeps people informed about what is happening, 100% agreeing that people in NTR are respected and valued regardless of gender, ethnicity, sexuality or age, and 100% agreeing that ESG is a key priority for NTR, in actions as much as works. We are proud of our open culture and enjoy a busy thriving environment.

The Role:

NTR employs approximately 50 people. To date, IT matters have been handled by the Facilities Manager and Information Security matters handled by the Head of Digital Transformation, both with the support of an external IT managed services company. NTR now wishes to consolidate all activities into a permanent (part time) role. This is a unique opportunity to make a real and significant contribution to the development of a business that is delivering a lasting impact.

This is a standalone role with no direct reports. The role is envisaged as 3 days per week (Tuesday to Thursday). The role is based on site at NTR’s offices at 1st Floor The Hive, Carmanhall Road, Sandyford Business Park, Dublin D18 Y2C9, Ireland.

The role will report to the Head of Digital Transformation.

Responsibilities:

IT Infrastructure, Support & Management

• Manage and work with NTR’s Managed Services Provider who provides IT support and services. Monitor performance against agreed SLAs and work with them on any/all ITC related projects; network improvements, and necessary remediations.
• Manage ITC infrastructure and services for staff and the office including laptops; IP phone system; mobile phones; peripherals and accessories; MFPs; broadband; software license subscriptions and requests; video conferencing equipment, etc.
• Manage the ITC budget.
• Stay updated on emerging IT technologies and evaluating potential benefits for the organisation.

Security & Compliance

• Ensure security and robustness of NTR data; network access and backup systems and compliance with Company Policies.
• Support the implementation of information security projects across NTR, such as data classification, approved software schedule, etc.
• Perform regular security checks on network users, access levels, etc per NTR’s Compliance Schedule.
• Support the 3rd party IT audits, network and security assessments, etc., and manage any corrective actions and improvement processes.
• Administer, maintain and continually enhance NTR’s Business Continuity Plan and Incident Response Plan.

Technical Support & Training

• Alongside the Managed Services Provider:

IT onsite support to staff in conjunction with the outsourced helpdesk;

Manage security and network remediations (including outputs from monthly SIEM/SOC vulnerability scans).

• Manage and oversee NTR’s Sharepoint, working with NTR’s Sharepoint Site Owners, ensuring adherence to company policies and good standards of operation.
• Support our cloud systems/applications in the areas of day-to-day security, data backup and recovery, technical/admin management, NTR policy compliance, etc.
• Manage the ITC aspect of employee new joiner set-ups and leaver processes (including equipment purchase/retrieval, laptop builds, network connections/disconnections, etc).
• Develop and support general ITC training for staff.
• Administer NTR infoSec cloud training platform and phishing test campaigns.
• Support ad hoc out of hours emergency or scheduled engineering assistance.
• Ad hoc ITC support and duties.

Reporting, Process & Procedure Documentation

• Manage the ITC asset register.
• Develop and compile periodic ITC KPI Dashboard (tickets; backups; remediations; budget; SIEM/SOC; etc) to monitor processes and identify improvement actions.
• Maintain logs of significant incidents and their resolutions.
• Ensure that ITC processes/procedures and network documentation are up-to-date and maintained.
• Ensure that all ITC/Information Security related policies are fit for purpose and up to date.

Requirements of the Role:

The ideal candidate is a results-oriented hands-on IT professional with a consistent record of achievement. Ideally, they will be comfortable implementing and evolving effective IT processes and systems.

• At least 3 years’ experience in an IT Management role.
• Solid understanding of IT systems, infrastructure, and emerging technologies.
• Strong understanding of IT control environments in an SME organisation, cybersecurity principles, as well as safeguarding data and systems.
• Ability to manage IT budgets effectively, maximizing the use of resources.
• Self-motivated and adept at working independently.
• Loves to execute -- focused on the end result for the business, action oriented, wants to get things done.
• Ability to tailor ITC and systems solutions to our business and culture.
• Excellent communication and interpersonal skills.