Swedish Customer Service Specialist

Why us?

• MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap).
• Competitive salary + bonuses
• Career Advancement
• Various benefits and support from the company
• Fully remote work – you can work from anywhere!

NOTE : Only Apply if you have knowledge of web3/blockchain !

Responsibilities

• Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
• Timely feedback on the problems existing in the process, collect and sort out problems;
• Proficiency in Swedish and English.
• Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
• Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
• Able to adapt to shift work. / Able to adapt to long night shift work.

Requirements

• Good logical thinking ability, able to judge the real needs of users;
• Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
• Effectively adjust communication methods and styles according to different objects;
• Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
• Good learning ability, good at discovery and self-summarization;
• Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service in crypto exchanges or in crypto projects
• Good at communication, good expressive ability, strong affinity, hard-working, good pressure-bearing ability;
• Swedish and English Fluency is required.