Software Engineer (Manager, Software Engineering and Core Platforms)

At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued. We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Who is the Software Engineer? (Manager, Software Engineering and Core Platforms)

This role will play a pivotal role in end-to-end delivering, ownership, management, improvement to the IT solutions on the Asurion’s APAC platforms such as Horizon Online, Horizon Agent, Horizon Service, Horizon API, Horizon Integration, Horizon Retail, Horizon Trade-In to provide technology solutions for Contact centre agents, SCM operations, and also to end customers/subscribers who have signed up for Asurion products such as Device Protection, Tech Support, Device Repair, Device Trade-In, Device Upgrade, Open Market, Direct to Consumer, Home Plus. In order to set you up for success in this role, proven experience with Vendors and systems certification are key to set you up for success.

You are a great fit for us if you like the idea of:

• Business Requirements and System Program Needs: Research, analyse and evaluate solutions for the business needs for typical CRM, SCM, Web applications. identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods.
• Identifying Limitations and Business Gap Assessment: Proactively manage the technology limitations and deficiencies to improve processes, procedures and technical debt in the CRM and web applications.
• Drive Standardisation including management of code: Understand the new requirements of existing or new clients, perform the assessment against the standard existing features of the platforms/product, delivery new features or enhance the existing features of the platform to fulfill the client requirements.
• CX First Approach providing advice on developing proposals: This position is accountable to deliver the most efficient CX solutions on APAC platforms by leveraging the latest and best CX, UX, AI, and Cloud technologies by coordinating with the Asurion enterprise architecture and Cloud governance teams.
• Testing, Bugging and Quality Assurance: Define testing approaches, perform tests and support user testing phase, to ensure system deliverables are of high quality. Document and address any issues identified during testing phases with software fixes.
• Software design and Delivery: Maintaining program code to meet system requirement, management of system designs and technical specifications in accordance with accredited standards.
• Writing user training and technical documentation: Perform user training with adequate, end user documentation and operational procedures for product releases and continuous enhancements.

In return you will have the opportunity to:

• Join a non-hierarchical, fast paced and low ego culture – our motto is we have fun at work!
• Be part of something bigger – Asurion is an international award winning TechCare company with almost 19,000 employees serving more than 300 million customers globally
• Earn beyond your base salary through our Management Incentive Plan
• Utilise our Parental Leave scheme which includes 12 weeks paid leave for the primary carer. We also support you on your transition back to work, for the first 6 months after you can work for 4 days but be paid 5.
• Have true autonomy and flexibility over your work – you will utilise our hybrid working model working between your home office and our Melbourne CBD office. We expect that you will be in the office 3 days a week and more during the initial induction process.
• Tailored development opportunities – you will build your personal development plan with your People Leader
• Take part in our recognition platform – you can earn points for awesome work from your colleagues to trade in for rewards across major retailers
• Be part of regular team building, town halls and group training
• Get rewarded for referring top talent through our Employee Referral scheme
• Give back to the community through the partnership with our local charity partners

Your experience and personal attributes that are essential requirements:

• Tertiary qualified with a Bachelor degree or higher in Computer Science, Information Technology or Software Development (or alike)
• At least 5 years’ experience in software engineer development experience in maintaining CRM for device protection and upgrade programs
• Proven track record with using the following Software: Contentful, Iterable, Cloud hosting (i.e. AWS), DAX365
• Proven track record in the maintenance of device trade in and 2nd life devices (such as smartphones, laptops, wearables) product suite for pricing and trade in administration in a live systems environment
• Prior work Experience working with Telecom providers (such as Telstra and Vodafone or alike), device manufacturers (such as Apple and Samsung or alike) and major retailers (such as Harvey Norman and JB Hi-Fi or alike)

If you are interested, please submit your expression of interest by applying directly to the advert with an up-to-date resume. Strictly no agencies please.

Get to know us:

Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you’ve heard of and whose products you love, Asurion’s 19,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.