Lead Data Analyst [T500-15637]

About Delta Tech Hub

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Primary Functions:

• Gather, analyze, and transform large sets of raw data into performance reports with actionable insights using SQL, SAS, etc. Develop and automate advanced visualizations in Qualtrics with the ability to display divisional KPI and other critical metrics
• Collaborate with business owners and/or other team members to take a data-driven approach in identifying opportunities and recommend actions for further improvement
• Validate CX Survey Vital Statistics (health metrics) utilizing data analysis tools such as SQL queries, Python, etc.
• Communicate trends and opportunity areas with the team, business stakeholders, and senior leaders in a digestible way through both written and verbal communications
• Recommend and implement data analytics to drive new and optimized ways to influence spend and better partner with our supported business units

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• 7+ Years of relevant experience
• Bachelors Degree in Computer Science, Information Systems or related technical field.
• Proficient with SQL, Python, or other query tools
• Proficient with Qualtrics / Medallia / Discover dashboards and workflows
• Solution-oriented and capable of meeting deadlines in a fast-paced environment
• Creative problem-solving skills with the ability to translate data into actionable insights
• Strong written and verbal communication skills and be comfortable working in group and individual settings
• Embraces a people and process first approach to technology projects

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Experience with designing/developing Qualtrics dashboards data modeler feature.
• Self-motivated and take pride in building great products for key stakeholders
• Resourceful in finding the data and tools you need to get the job done
• Not afraid to ask for help when you need it, or help teammates when they need a boost