Senior CCaaS Engineer

Senior CCaaS Engineer (Contact Centre as a Service)

Amsterdam, Netherlands

Financial Services – Full-Time

Hybrid- 1 Day Onsite per week

Up to €90000 + 20% Pension + Bonus + Great Benefits

My leading Financial Services Client is seeking an experienced Senior CCaaS Engineer to join their team based in Amsterdam. The role focuses on the development and enhancement of Contact Centre as a Service (CCaaS) platforms, leveraging cutting-edge technologies and tools like NICE CXone, Genesys, Azure API Gateway, and REST APIs. This is an exciting opportunity to work at the forefront of cloud-based customer experience solutions in a financial services setting.

Key Responsibilities:

• Design, develop, and maintain CCaaS solutions, ensuring seamless integration with existing systems.
• Implement and optimize DevOps practices for efficient deployment and operation of CCaaS platforms.
• Collaborate with cross-functional teams to configure and deploy solutions using NICE CXone and Genesys.
• Develop and maintain APIs, focusing on Azure API Gateway and REST API integrations.
• Ensure platform reliability, scalability, and security, adhering to industry best practices.
• Support and troubleshoot CCaaS solutions, ensuring high availability and performance.

Experience Required:

• Proven experience in developing and managing CCaaS platforms, with expertise in NICE CXone and/or Genesys.
• Strong knowledge of API development and integration, particularly with REST APIs and Azure API Gateway.
• Hands-on experience with DevOps tools and methodologies, including CI/CD pipelines.
• Familiarity with cloud infrastructure, particularly Azure, is essential.
• Ability to troubleshoot complex issues and deliver robust, scalable solutions.
• Strong communication and stakeholder management skills.

Interested in shaping the future of customer experience in financial services? Apply now by submitting your CV. Applications are reviewed on a rolling basis, so don’t wait to apply!