Senior Product Manager

Senior Product Manager – Customer & Onboarding

📍Amsterdam

💰 Competitive Salary

💻 Hybrid 2 days per week in the office

🌍 Dutch & English required

🌟 Shape the first customer moments in a fast-growing fintech environment

About the company

This is a fintech company based in Amsterdam, focused on helping people feel confident and in control of their financial lives from day one.

As Senior Product Manager, you’ll own the customer onboarding journey and customer settings experience, with a strong focus on Teens & Parents and Young Adults. You’ll be shaping how customers first enter the product, build trust, and manage their account with ease, while balancing growth, user experience and compliance.

You’ll be

• Defining and driving the vision, strategy and roadmap for Customer & Onboarding and Customer Settings
• Creating onboarding and account management experiences that are intuitive, engaging and compliant
• Using product discovery, data and customer insights to validate assumptions and improve solutions
• Optimising conversion, activation and early lifecycle engagement together with Growth
• Ensuring customer settings are clear, secure and easy to manage.
• Collaborating closely with Engineering, Design, Data, Operations, Growth and other key stakeholders
• Working in a Product Trio model alongside a Product Designer and Engineering Lead.
• Bringing focus, clarity and strong prioritisation in a complex product environment

You’ll bring

• 5+ years of experience in Product Management
• Experience building or scaling customer-facing products
• A strong understanding of onboarding, growth, funnels, activation or lifecycle journey
• Solid stakeholder management and communication skills
• The ability to create clarity and direction in complex environments
• A collaborative mindset and interest in improving product ways of working
• Fluent English and preferably Dutch

Bonus points

• Experience working in a regulated environment
• Background in fintech, banking, payments or digital customer journeys
• Experience with Teens, Parents, Young Adults or family-focused products.

Some of the perks and benefits

• Hybrid working setup in Amsterdam
• A role with real ownership over a critical customer journey
• Cross-functional collaboration with strong product, design and engineering teams
• Opportunity to shape early customer trust, activation and long-term engagement
• A product environment where growth, compliance and customer experience all come together.