Mid/Senior Account Manager

Hi there!

Do you thrive in dynamic international environments? Are you confident in managing business relationships with global partners? Do you have experience in account management within the iGaming industry and enjoy taking ownership of client success stories?

If your answer is YES, we’d love to meet you! We are looking for a driven professional who knows how to nurture partnerships, identify growth opportunities, and deliver exceptional client satisfaction.

Who are we?

BlueOcean Gaming is a trusted B2B online casino software provider with more than 15 years of experience in the online gaming industry.

Fuelled by team spirit, a visionary mindset, and a commitment to learning and integrity, we have achieved over 30% growth year after year. Some of our products even rank among the global top 10, and our vision pushes us to aim even higher. We have earned our place among the industry’s best and remain dedicated to staying at the forefront of iGaming excellence.

The key bits:

Location: Slovenia or +2/-2 CET time zone

Work setting: Hybrid/remote-first

Start date: As soon as possible

Recruitment process: 1st Interview, Task, 2nd Interview, 3rd Interview, Offer

Your profile: 3+ years of experience as AM or similar in iGaming industry, skilled communicator, fluent in English and ideally in Serbian, proactive, relationship builder.

Your goal: Build and maintain strong, long-term relationships with clients while ensuring their satisfaction, success and continuous business growth.

Your task: Act as the primary contact for clients, provide support, collaborate with internal teams, and identify opportunities to optimize outcomes and drive growth.

What we offer to you: A global, dynamic work environment with flexible arrangements, competitive pay, performance bonuses, a modern workspace, fun team events, and opportunities for personal and professional growth.

Your day-to-day responsibilities will be:

• Build, manage, and maintain strong relationships with clients, ensuring satisfaction and long-term partnership.
• Act as the main point of contact for clients, addressing inquiries, resolving issues, and providing expert guidance.
• Understand client needs and propose tailored solutions using our products and services.
• Collaborate with internal departments (Sales, Development, Customer Support, Marketing, ... ) to ensure smooth service delivery.
• Communicate product updates, development roadmaps, and relevant features to clients.
• Monitor account performance, prepare reports, and identify opportunities to optimize client outcomes.
• Represent the company professionally during client meetings, business trips, and industry events.

A sneak peek into the skill set ... have a look if you are a match:

• 3+ years of experience in account management, business development or similar client-facing role in the iGaming industry
• Strong understanding of online casino operations
• Excellent communication, negotiation and interpersonal skills.
• Written and verbal fluency in English.
• Fluency in Serbian is a plus.
• Proficiency in MS Office and other communication tools.
• Willingness to travel occasionally for business trips and client meetings abroad.

Your characteristics will add extra fuel to our journey if you are a:

• Strong communicator. You excel at building relationships, actively listening, and conveying information clearly to clients and teams.
• Proactive and solution-oriented. You anticipate challenges, take initiative, and always seek ways to improve client experiences and outcomes.
• Organized and detail-oriented. You effectively communicate client needs, prioritize tasks, and deliver solutions with a sense of urgency.
• Empathetic and client-focused. You understand client needs, adapt to diverse personalities, and work to create win-win solutions for long-term success.

Why join us?

• Global engagement. Diverse people, diverse countries—there’s never a dull moment.
• Flexible work arrangements. Hybrid/remote-first with office visits in Nova Gorica, Slovenia.
• Full-time and long-term collaboration. Grow with us and build a lasting partnership within our team.
• Fair compensation. Competitive salary that reflects your knowledge and experience.
• Monthly performance bonuses. Earn additional rewards for exceptional business performance.
• Growth and development support. We provide a development plan, mentorship program and opportunities for personal and professional growth for all employees.
• Relaxed and friendly atmosphere. Join us for annual teambuilding events and fun activities throughout the year (our very own Oktoberfest, Easter party, Ugly Christmas Sweater Bowling, New Year’s party, and more).

Are you ready to dive into the BlueOcean with us?

Apply now by filling out our application form here: https://tally.so/r/japvOx until the 15th of August. We’d love to hear from you!

In case of any questions, you can write us at [email protected] - we are here for you.