Technical Services Support Engineer

Technical Services Support Engineer – Print & IT Support Specialist

Location: Enniscorthy (primarily onsite – office & customer sites

)Division: Technical Service

sContract: 3-month fixed-term (with opportunity to transition to permanent based on performance and business needs

)Hours: Full-time, Monday–Friday, 09:00–17:30 (occasional flexibility required for customer site coverage

)Start Date: ASA

P
About the Ro

leAre you a hands-on IT support professional who enjoys troubleshooting, solving technical faults, and working directly with users and systems? This role sits within a busy Technical Services function, focusing on print systems, end-user support, hardware troubleshooting, and infrastructure maintenanc

e.You will play a key role in supporting both office and customer environments, ensuring reliable service delivery and fast resolution of technical issue

s.
Role Overv

iewThe purpose of this role is to provide 1st and 2nd line technical support while also supporting print systems, hardware troubleshooting, and field service activities. You will work closely with technical teams to ensure efficient service delivery, accurate documentation, and high-quality customer communication across all interactio

ns.
Responsibili

• tiesPerform diagnostics, troubleshooting, and break/fix support across laptops, PCs, printers, peripherals, and related hard
• wareProvide 1st and 2nd line IT support via phone, email, and remote t
• oolsDeliver on-site and remote support for hardware, software, networking, and print-related is
• suesConfigure, maintain, and support print systems and associated software/serv
• icesMaintain accurate control of tools, equipment, and technical documentation where applic
• ablePrepare and configure devices for deployment and field service
• useSupport installation, setup, and staging of IT equipment and sys
• temsCarry out routine maintenance tasks including updates, checks, and basic system health monito
• ringUse diagnostic tools, logs, and scripts to identify and resolve technical is
• suesMaintain full and accurate updates in the call management/ticketing sy
• stemEnsure all documentation, progress updates, and resolutions are recorded in real
• timeProvide clear, professional communication to end users throughout the support pro
• cessEscalate complex issues to senior engineers or third-party vendors when requ
• iredCollaborate with technical teams to meet service targets and operational requirem
• entsDeliver high standards of customer service in all interact
• ionsFollow all information security, data protection, and health & safety proced
• uresUndertake additional duties as required to support business operat

ions
Knowledge & Experience Req

• uiredMinimum 2 years’ experience in IT support (helpdesk or field-based
• role)Strong experience supporting Windows OS, Microsoft 365, Azure, and Active Dire
• ctorySolid understanding of networking fundamentals: TCP/IP, DNS, DHCP,
• Wi-FiHands-on experience troubleshooting hardware, peripherals, and IT sy
• stemsExperience working with ticketing/helpdesk sy
• stemsStrong communication and problem-solving s
• killsFull manual Category B driving licence (requ

ired)
Ess

• entialProven experience supporting and troubleshooting print environments and d

evices
De

• sirableKnowledge of Linux and/or macOS envir
• onmentsBasic SQL skills for querying or data a
• nalysisAwareness of ITIL principles and service management pr
• acticesIndustry certifications (CompTIA, Microsoft, Cisco, ITIL

, etc.)
What’s in It

• for YouCompetitive salary and company pensio
• n schemeFree financial advice
• serviceLife assurance and comprehensive wellness p
• rogrammeSponsored training and ongoing professional dev
• elopmentRegular team-building events and company ini
• tiatives3 paid volunteer days