Telecom Production Support | Helsinki

Role – Production support - Telecom domain

Location – Helsinki, Finland

Compensation – Competitive (including bonus)

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

In this position, you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and MTTR.

Responsibilities

Network Packet Broker Administration

• Manage and support NetScout and Cisco Network Packet Broker infrastructure.
• Configure packet aggregation, filtering, replication, and load-balancing policies.
• Perform packet path analysis and traffic engineering activities.
• Troubleshoot packet visibility and monitoring-related issues.
  
  

Telecom Network Monitoring

• Ensure continuous traffic feed to monitoring, analytics, SIEM, and APM tools.
• Monitor network performance and identify traffic anomalies.
• Support network visibility initiatives across telecom domains.
• Analyze packet flow and service degradation issues.
  
  

Telecom Signaling & Traffic Analysis

• Understand and troubleshoot telecom signaling flows.
• Analyze traffic across EPC/Core Network components.
• Work with network TAP infrastructure and traffic collection environments.
• Support telecom service assurance and troubleshooting activities.
  
  

Network Infrastructure Management

• Configure and troubleshoot routing and switching environments.
• Support firewall, filtering, and load-balancing configurations.
• Handle traffic aggregation and GRE tunnel termination scenarios.
• Perform impact analysis for infrastructure changes.
  
  

Incident & Service Request Management

• Resolve production incidents and service requests.
• Support 24x7 on-call operations.
• Participate in root cause analysis and problem management.
• Coordinate with telecom operations teams and OEM vendors.
  
  

Operational Excellence

• Prepare and maintain operational procedures and technical documentation.
• Participate in change management and release activities.
• Ensure service availability and SLA compliance for Gold-tier services
• SLA & KPI reporting
• Onsite – Offshore coordination
• Flexibility to work in 24 X 7 environment
  
  

Required

• Proven experience of application support and maintenance experience (tier 2 and tier 3)
• Incident management & problem management
• Change management and production deployments
• Batch job management & production
• Dashboarding, automation and simplification
• Application transition and steady state support
• SLA & KPI management
• SOX Compliance activities
  
  

Preferred

• Experience in telecommunication domain.
  
  

Technical expertise

• Primary skill: Networking Configuration, Telecom signaling, OEM - NetScout & Cisco, Physical Understanding of Telco Network
• Telecom Service Assurance platforms.
• Performance Monitoring and Network Analytics.
• SIEM and APM integration.
• GRE/VXLAN traffic handling.
• Knowledge in Linux (Not mandatory)
• Knowledge in Python, Shell (Not mandatory)
• ITIL Incident, Problem, and Change Management
  
  

Personal

Qualifications

Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:

• High analytical skills
• A high degree of initiative, flexibility and adaptability
• High customer orientation
• Quality awareness
• Good verbal and written communication skills
• Creative, innovative and able to work in a fast-paced environment
• Team Player
  
  

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.