Frontend Engineer Intern (TikTok Shop - Customer Service Platform) - 2026 Start (BS/MS)

Responsibilities

About the team

TikTok Shop is a content e-commerce business utilising international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, vibrant, and efficient consumption experiences while enabling merchants to access robust and dependable platform services in various scenarios, such as live e-commerce and short video content e-commerce. Our vision is to make affordable and high-quality products easily accessible, enhancing the quality of life for all. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

The Singapore E-Commerce customer service R&D team focuses on building systems for e-commerce customer service operations management (OM), including core infrastructure capabilities in Workforce Management (WFM) and Quality Assurance (QA). The team collaborates with product teams to deliver industry-leading customer service operations solutions. Working on large-scale, complex OM systems, the team provides extensive opportunities for technical growth and fosters deep cross-team collaboration.

We are looking for talented individuals to join us for an internship in 2026. Internships at our Company aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at our Company.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to Our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

We support credit-bearing internship registration, subject to the intern's school requirements and company approval.

Successful candidates must be able to commit to either of the following Internships

• From May to August (onboard by 11 May 2026)
  
  

Responsibilities

• Responsible for the development and design of product requirements for the Customer Service Platform.
• Responsible for the maintenance and iteration of the Customer Service Platform frontend related systems, with a strong focus on delivering high-quality code.
• Participate in technical solution design, technical research and the adoption of new frontend technologies.
• Adept at cross-team communication and collaboration to ensure smooth project execution.
  
  

Qualifications

Minimum Qualifications

• Undergraduate or Postgraduate currently pursuing a Degree/Master in Software Development, Computer Science, Computer Engineering, or a related technical discipline.
• Proficient in computer science fundamentals (OS, Data Structure and Algorithm, etc.), with coding experience in JavaScript-related ecology (TS, Vue or React ecosystem, etc.).
• Familiar with core frontend technologies (HTML5, CSS3),
  
  

Preferred Qualification

• Understanding of frontend engineering tools is a plus.
  
  

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

If you have any questions, please reach out to us at [email protected]

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.