Technical Support Engineer- Turkey (OEM)

Responsibilities

• Responsible for product technical support for customers in the Turkey region, including remote assistance and on-site support.

• Respond to technical questions raised by customers during equipment installation, configuration, debugging, and operation.

• Track and solve problems that occur during product use, and collaborate with the R&D or quality team at headquarters.

• Assist sales and project teams in providing pre-sales technical support, solutions presentation, and engaging in technical discussions with customers.

• Provide regular product training and technical guidance to customers.

• Draft technical documents, case summaries, and problem analysis reports.

• Play a key role in project implementation for the Argentina region, not limited to the implementation of technical solutions and delivery support.

• Participate in technical upgrade testing and provide feedback on product localization adaptation.

Qualifications

• Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering, or related fields is preferred. Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering, or related fields is preferred.

• Possess residential status or work permit within the Turkey, fluent in Turkish, and able to conduct business communication fluently in English; knowledge of Chinese is preferred.

• Familiar with Linux systems, basic network knowledge, remote debugging tools, and other technologies.

• Excellent customer communication skills, problem analysis abilities, customer centric mindset.

• Able to travel overseas and be away from home for an extended period

职位描述

• 负责土耳其区域客户的产品技术支持，包括远程协助和现场支持

• 解答客户在设备安装、配置、调试、运行过程中的各类技术问题

• 跟踪并解决产品使用中出现的问题，与总部研发或质量团队协作推动问题闭环

• 协助销售及项目团队开展售前技术支持、方案介绍及客户技术交流

• 为客户提供定期的产品培训和技术指导

• 撰写技术文档、案例总结及问题分析报告

• 协助完成本区域的项目实施工作，包括技术方案落地和交付支持

• 根据需要参与技术升级测试与产品本地化适配建议的反馈

任职要求：

• 本科及以上学历，计算机、电子、通信、车辆工程等相关专业优先

• 具有土耳其居留身份或工作许可，土耳其语流利，能用英语进行商务交流；懂中文者优先。

• 熟悉Linux系统、网络基础知识、远程调试工具等技术

• 优秀的客户沟通能力与问题分析能力，具备较强的抗压能力和服务意识

• 能适应长期海外出差